As one of the UK’s largest providers of housing, health and social care, Home Group are a housing association, social enterprise and charity with a turnover of £367m. Home Group house over 120,000 in 55,000 locations across England, Scotland and Wales.
As part of a 5-year contract with Home Group, DFP Services are responsible for the service and maintenance of:
· Fire Alarms
· Ancillary Equipment
· Fire Extinguisher
· Emergency Lights
The contract is comprised of 716 sites in the North of England including Scotland. To ensure Home Group are never without service, we provide a 24/7/365 reactive service and 2-hour response time.
The contract was previously held by a poorly performing incumbent and subsequently, Home Group were lacking asset information and unaware of which assets they had at sites such as new buildings. To facilitate improvements and support Home Group to better understand their portfolio, we developed a bespoke asset sheet for our Engineers to complete on each job. This meant that by the first 6 months of the contract, Home Group had up-to-date asset information for all of their sites.
“DFP were awarded the Home Group contract in February 2019 and since the award have been excellent in their approach to servicing Emergency Lights, Fire Alarms and associated equipment. DFP have a robust reporting system and along with excellent staff have been a pleasure to work with.”