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Salvation Army, Gas Servicing

Case Studies

The Salvation Army is a Christian church and an international charitable organisation. The organisation reports a worldwide membership of over 1.7 million, consisting of soldiers, officers and adherents collectively known as Salvationists. It is present in 131 countries, running charity shops, operating shelters for the homeless and disaster relief, and humanitarian aid to developing countries.

Project services

As the incumbent contractor for Salvation Army’s ongoing 3-year contract, DFP Services are responsible for the servicing and maintenance of all heating and gas appliance across their portfolio of 111 commercial sites. We provide this service across the North of England, ensuring complete compliance with their specification and requirements.

In addition to the servicing schedule, DFP provides a robust, 24/7 reactive response across all of our Salvation Army sites.

Evidencing our ability to go above and beyond for our customers, one Engineer was leaving a site after a comprehensive service visit to find an elderly man having a seizure. Our Engineer rushed to the aid of the end-user and utilised his First Aid qualifications, enabled by our Health and Safety at Work training. DFP

Our job does not end when the service does, DFP Services are committed to the safety of all end-users and will always go above the call of a regular contractor to ensure safety and compliance. We received the following comment in the aftermath of the accident in July 2019:

“I would like to make you aware of just how good your staff, one Engineer in particular, are. Last Wednesday, 17th July, he did a very thorough job of checking our gas cooker and boiler, and that might be reason enough for complimenting his work. However, just as he was about to leave our building, one of our clients for our drop-in service arrived and immediately as he reached the door started having a seizure, banging his head on our radiator in the process. In all the fuss that followed, your Engineer was extremely helpful, using his phone to call the ambulance and helping move the gentleman into a more suitable position, making sure that everything was in order before he departed. This was above and beyond what anyone may have expected in this situation, and I hope that our sincerest thanks and appreciation can be passed on to him.” – Lieutenant David Jones

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