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Sanctuary Housing Group - Emergency and Out of Hours Work for Fire Safety Equipment

Case Studies

With more than 50 years’ experience and over 69,000 homes across England, Sanctuary Housing is one of the UK's leading social landlords. As a not-for-profit organisation, Sanctuary Housing reinvests any surplus they make back into their housing and services, making communities a place their residents are proud to call home.

Project services

DFP Services support Sanctuary Housing Group, one of the UK’s largest not-for-profit housing associations, by providing a reactive out-of-hours 24/7/365 emergency call-out service. Following an internal business decision to appoint a dedicated internal Maintenance Team to carry out all Planned Preventative Maintenance and reactive calls during working hours, Sanctuary Housing identified that appointing an established local contractor to attend their emergency and out-of-hours call-outs across their North Region. We work in accordance with reactive response times based on Sanctuary Housing Group’s priority ratings, which are:

  • 2 hours
  • 4 hours
  • Same day
  • 24 hours
  • 28 day

The contract covers:

  • Sheltered housing schemes
  • Residential multi-story blocks
  • Residential dwellings

As a result of our success on this contract with Sanctuary Housing, we received the following testimonial:

“DFP are flexible in their management style to ensure that all of our expectations are met.”

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